Question 1

What is PaperAI?

Accepted Answer

PaperAI is an AI-powered document digitization platform. It converts PDFs, scans, images, and handwritten notes into structured, editable Markdown with automatic data extraction. Think of it as an intelligent scanner that doesn't just capture images — it understands your documents and pulls out the data you need.

Question 2

What file formats does PaperAI support?

Accepted Answer

PaperAI supports PDF (native and scanned), PNG, JPG, JPEG, TIFF, BMP, DOCX, TXT, CSV, and HTML. Maximum file size is 50 MB per document.

Question 3

Can PaperAI read handwritten documents?

Accepted Answer

Yes. PaperAI uses advanced vision AI models that can interpret handwritten notes, forms, and annotations. Accuracy depends on handwriting legibility — premium models generally perform better on handwriting, though accuracy varies significantly depending on legibility, language, and document condition.

Question 4

What output formats are available?

Accepted Answer

PaperAI converts documents to Markdown (.md) and Word (.docx). Key details like dates, amounts, and names can also be exported as organized data (JSON). PDF export is on our roadmap.

Question 5

How accurate is the conversion?

Accepted Answer

Accuracy depends on the document quality and AI model chosen. For clean, text-based PDFs, accuracy is typically 95%+ under ideal conditions. For scanned documents and handwriting, accuracy varies widely depending on quality, language, and model. Every conversion includes an accuracy score so you can check the results before using them. These figures are estimates based on internal testing and may vary. AI output should always be reviewed before use.

Question 6

Is my data secure?

Accepted Answer

Yes. PaperAI uses multi-tenant architecture with strict data isolation between organizations. We support two-factor authentication, role-based access control, and encrypt data in transit and at rest. Enterprise plans include SSO/SAML and audit logs. When you process a document, its content is sent to Azure OpenAI for processing. See our Privacy Policy for details.

Question 7

Is there a free plan?

Accepted Answer

Yes. The Free plan gives you 100 one-time credits to try PaperAI, plus 500 MB storage and 1 Flow. No credit card required.

Question 8

What are credits?

Accepted Answer

Credits are PaperAI's usage currency. When you process a document, it costs credits based on the number of pages and the AI model you choose. Standard models cost about 2–5 credits per page; premium models cost more and are generally better suited for complex documents, though accuracy depends on document quality and type. Every plan includes a monthly credit allocation.

Question 9

How much does it cost to process a document?

Accepted Answer

It depends on the page count and AI model. A 5-page document processed with a standard model costs about 10–25 credits. The same document with a premium model costs about 40–50 credits. You can see exact costs before processing.

Question 10

Can I buy more credits?

Accepted Answer

Yes. All paid plans can purchase credit top-up packages: 500 credits for $9.99 or 2,500 credits for $39.99 (best value). Credits from top-ups don't expire.

Question 11

Do unused credits roll over?

Accepted Answer

Monthly subscription credits reset each billing period. Purchased credit top-ups do not expire.

Question 12

Is there a free trial?

Accepted Answer

Pro and Business plans include a 5-day free trial. You can also try PaperAI with the Free plan — 100 one-time credits, no credit card required.

Question 13

Can I change plans?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately for upgrades; downgrades take effect at the end of your current billing period.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe. Enterprise plans can arrange custom payment terms including invoicing.

Question 15

What happens if my payment fails?

Accepted Answer

You'll receive an email notification and have a 7-day grace period to update your payment method. During the grace period, your account remains fully functional. After 7 days, access to paid features is suspended until payment is resolved.

Question 16

What are Flows?

Accepted Answer

Flows are saved settings for processing a type of document. A Flow remembers which AI model to use, what details to pull out, and how to handle approvals — all in one place. Create a Flow for invoices, another for contracts, another for medical records — then process any similar document with one click.

Question 17

How does auto-approve work?

Accepted Answer

When enabled (Business plan and above), auto-approve lets PaperAI automatically approve documents when it's confident in the results. For example, set the minimum accuracy to 90% and PaperAI will approve anything above that — your team only needs to review the rest. You can set different standards for different document types.

Question 18

Can I customize the AI prompts?

Accepted Answer

Yes, on Business plan and above. You can give the AI specific instructions on how to process your documents. You can also let PaperAI analyze sample documents and suggest the best instructions automatically.

Question 19

What AI models can I use?

Accepted Answer

PaperAI offers 5 AI models via Azure OpenAI: GPT-4o Mini, Mistral Document AI, and GPT-5.4 Mini (Standard tier), plus GPT-4o and GPT-5 Chat (Premium tier). Available models depend on your plan: the Free plan includes Standard models, Pro includes Standard + Premium, and Business and above unlock all models. When you select a model, your document content is sent to Azure OpenAI for processing. See our Privacy Policy for how we handle your data.

Question 20

Can multiple team members work on the same documents?

Accepted Answer

Yes. All team members in an organization can view, process, and review documents. Role-based access control (Owner, Admin, Member) determines who can manage settings, create Flows, and invite new members.

Question 21

Is there an API?

Accepted Answer

Yes, on Scale and Enterprise plans. The API lets you upload, convert, and retrieve documents programmatically. Contact us for API documentation.

Question 22

Can I process documents in languages other than English?

Accepted Answer

Yes. PaperAI supports documents in any language. You can set a language hint to improve accuracy for non-English documents. The AI models we support handle most major world languages.

Question 23

How does version history work?

Accepted Answer

Every change to a document — whether from AI conversion, manual editing, AI fixes, or restorations — creates an immutable version record. You can view the full history, compare versions, and restore any previous version with one click.

Question 24

How long does processing take?

Accepted Answer

Text-based documents (up to 20 pages) typically process in under 30 seconds. Scanned documents may take up to 90 seconds or longer depending on page count, quality, and provider response times. You'll see a real-time progress indicator during processing.

Question 25

What happens if a conversion fails?

Accepted Answer

You can retry with the same or a different AI model. Failed conversions don't consume credits. PaperAI automatically retries transient failures before marking a document as failed.

Question 26

Can I self-host PaperAI?

Accepted Answer

PaperAI is a cloud-hosted platform. Enterprise plans include SSO/SAML, audit logs, and dedicated account management. Contact our sales team for details.

Question 27

Do you have SSO/SAML support?

Accepted Answer

SSO/SAML is available on Enterprise plans. Pro and Business plans support Google OAuth and email/password with optional two-factor authentication.

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